Customer Service
At fixantibiotics.com, we're committed to providing you with a seamless and satisfying shopping experience. This page provides helpful information about our services and policies.
Shipping & Delivery
- Order Processing: Orders placed before 2:00 PM MT, Monday - Friday, ship the same day. Orders placed on weekends ship on Monday.
- Shipping Methods: We offer a variety of shipping options, including free shipping within the Continental US, FedEx, USPS, and DHL International.
- Shipping Times: Delivery times vary depending on the shipping method and destination. See our detailed shipping information below for estimated delivery times.
- Shipping Restrictions: FedEx orders and express orders cannot be shipped to P.O. Boxes.
- International Shipping: Customs, duties, and taxes are not covered by fixantibiotics.com.
Get a Shipping Quote:
To receive a shipping quote, add the products you are interested in to your shopping cart, then type in your zip code and click on "Get Quote."
Returns & Replacements
- All sales are final. Changes cannot be made after your order has been placed.
- Opened or used medications cannot be returned.
- For detailed information about our return policy, please click here.
- You can place your order online or by phone.
- If you have any questions about the ordering process, please contact customer service.
Payment, Pricing & Promotions
-
Free Shipping: 5-7 business days (available for orders shipping within the Continental US)
FedEx Ground: 5-7 business days (not including day of shipment)
FedEx Express Saver: 3 business days (not including day of shipment)
FedEx 2 day: 2 business days (not including day of shipment) 2 day Orders shipped Thursday will arrive Monday
FedEx Overnight: Next business day (Overnight orders shipped Friday will arrive on Monday unless you call and specify Saturday Delivery which FedEx charges an additional $15 fee to do)
U.S.P.S Parcel Post: 7-10 business days
U.S.P.S Priority Mail: 4 - 5 business days
U.S.P.S First Class Mail: 5-6 business days
U.S.P.S International Priority Mail: 7-14 business days (Does not cover duties taxes or customs fees) -
DHL International Shipping : 3-4 business days (Does not cover taxes or customs fees)
Viewing Orders
- Account Management: Log in to your account to:
- Check the status of orders
- View past orders
- Make changes to your account information
- Change your password
- Store alternative addresses
Updating Account Information
- To update your account information, please log in to your account and make the necessary changes.
Privacy & Security
- Our website and ordering process are secured with data encryption for your protection.
- To view our detailed Privacy & Security Policy, please click here.
Terms & Conditions
Contact Us
If you have any questions or need assistance, please don't hesitate to contact us.
- Email: fixantibiotics@gmail.com